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Terms of Service

Welcome to Hong Kong Razier Co., Limited, your trusted online destination for high-quality water meter timers. By accessing or purchasing from our website, you agree to comply with and be bound by the following Terms of Service. Please read them carefully. If you do not agree with any part of these terms, please refrain from using our services.

​​1. Refund Policy​​

At Hong Kong Razier Co., Limited, we strive to provide the best shopping experience for our customers. If you are not completely satisfied with your purchase, we offer a ​​14-day no-questions-asked refund policy​​ under the following conditions:

  • ​​14-Day Return Window:​​ You may request a refund within 14 days of receiving your order.
  • ​​Item Condition Requirements:​​ The water meter timer must be unused, in its original packaging, and accompanied by all accessories (e.g., manuals, warranty cards).
  • ​​Return Shipping Responsibility:​​ Customers are responsible for return shipping costs unless the return is due to a defect or shipping error on our part.

​​Refund Processing Time​​

  • ​​Standard Refunds (Non-PayPal):​​ Refunds will be processed within ​​14 business days​​ after we receive and inspect the returned item.
  • ​​PayPal Refunds:​​ Due to PayPal’s processing policies, refunds may take at least ​​14 days​​, and in some regions, up to ​​30 days​​ (as required by local laws).

​​Exceptions to Refund Policy​​

  • ​​Final Sale Items:​​ Certain discounted or promotional items may be marked as ​​“Final Sale”​​ and are non-refundable.
  • ​​Customized or Special Orders:​​ Water meter timers made to specific requests (e.g., custom configurations) are non-returnable.
  • ​​Damaged or Used Items:​​ We cannot accept returns for products that show signs of use, tampering, or damage caused by customer misuse.

For refund requests, please contact our customer service team at info@watertimersbook.com or +852 54328468.

​​2. Governing Law​​

These Terms of Service are governed by and construed in accordance with the laws of ​​Hong Kong Special Administrative Region (SAR)​​. Any disputes arising from or related to your purchase will be subject to the exclusive jurisdiction of the courts in ​​Hong Kong​​.

By using our website, you agree to submit to the jurisdiction of ​​Hong Kong courts​​ for any legal proceedings.

​​3. Additional Terms & Conditions​​

​​Order Acceptance & Fulfillment​​

  • We reserve the right to refuse or cancel any order due to pricing errors, stock availability, or suspected fraud.
  • Orders are processed and shipped within ​​3-5 business days​​ (unless otherwise specified).

​​Pricing & Payment​​

  • All prices are listed in ​​USD/HKD​​ and include applicable taxes (unless stated otherwise).
  • We accept ​​PayPal, credit/debit cards, and other secure payment methods​​.

​​Shipping & Delivery​​

  • Shipping times and fees vary by location. Please refer to our ​​Shipping Policy​​ for details.
  • We are not liable for delays caused by shipping carriers or unforeseen circumstances (e.g., natural disasters, customs delays).

​​4. Contact Us​​

If you have any questions or concerns about our ​​Terms of Service​​, please contact us at:

  • ​​Email:​​ info@watertimersbook.com
  • ​​Phone:​​ +852 54328468
  • ​​Address:​​ RM C20, BLK C, 3/F, EAST SUN INDUSTRIAL CENTRE, 16 SHING YIP STREET, KWUN TONG, HONG KONG

Thank you for choosing ​​Hong Kong Razier Co., Limited​​. We appreciate your business and are committed to providing you with exceptional service.